Frequently asked questions
Delivery, tracking and collections:
Which Crystal is right for me?
Take our short quiz to find out which crystal is best suited to you and your skin: Take the quiz now!
How much does delivery cost?
Delivery is free for all orders over R450. This applies to any destination in South Africa. For orders outside of South Africa, courier fees may apply.
How long does delivery take?
Delivery usually takes between 24 and 48 hours once payment has been received. We do offer overnight delivery at an additional charge.
How do I track my order?
Once you have completed your order and we have received your payment, your tracking number will be sent to you via email and sms. Please note, your tracking number will only be valid after your order has been dispatched, after 4pm on work days.
To track now, click the url below:
Can I collect directly from you?
You can collect your order from our warehouse, alternatively you can purchase from one of our resellers in South Africa, Namibia, Botswana and Mauritius. To find a reseller closest to you, follow this link:
Resellers and influences:
Do we work with influencers?
Yes, we work with selective influencers that we feel are aligned with our brand and product offering. If you are an interested influencer send an email to email@example.com.
Can I become a Celluvac reseller?
Yes. We are always looking for like-minded business owners to connect with. By becoming a reseller you will receive wholesale prices and early access to new product launches. For more information on becoming a Celluvac stockist send an email to firstname.lastname@example.org.
Send an email to email@example.com