Delivery & Returns
We offer free delivery countrywide for orders over R450. Delivery is R100 for orders less than R450. We delivery anywhere in South Africa, from major cities to the smallest rural locations. Delivery is within 24-72 hours. This depends on the time of day the order was made and when payment has been received. For special delivery requirements please contact us and we’ll try our best to accommodate your request.
Overnight/Same Day Delivery
Overnight delivery is possible for orders placed before 1pm in certain regions. Please check with our customer support before placing your order. We charge an overnight delivery fee which you will notice during checkout.
Same day delivery is available for Cape Town orders placed before 10am at additional no cost. If you require same day delivery please notify us so we can arrange this for you.
Outside of South Africa
If you are situated outside of South Africa we will make every effort to get your order to you in the shortest time possible.
As we are an online business we do not have a physical retail shop. Our office is based in Somerset West, Cape Town so should you wish to purchase directly from us please send an email to: firstname.lastname@example.org.
We believe that you will be 100% satisfied with your product, but occasionally you may need to return an item. You can cancel your order and return it to us within 30 days of the purchase date if it is in its original condition, completely unused, and suitable for resale. You will be responsible for the item or items until they reach us, and we suggest that you use a secure delivery method (which requires a signature upon delivery).
Refunds are made within a week of an order being cancelled and the goods having been returned to us along.